Responding to Emails sent through Angel

Question / Issue: 
I received an email that a student sent through Angel and it was forwarded to my email. What is the correct way to ensure that the student gets the response?

Answer:
The correct way to ensure that the student gets the response is to reply to the student in the same way that they sent you the initial message. If they send you the message from Angel you will need to log into Angel and send them the response back. Problems arise when click "reply" to reply to the question.  When Angel sends an email to you from the student, it inserts the student's Kirkwood email address as the sender. When you click reply it is sent to the student's Kirkwood email address which may or not may not be the student's primary email address (or one they check very frequently), and thus leading to the claims they have not been getting your responses to their questions.

Limit on attachments sent through Angel

Question:
Is there a limit to the attachment file size sent through Angel's email?

Answer:
Yes there is. The limit is 2 megs, but this can be increased on a case by case basis depending on need.

Angel Q&A - Mail Settings

Q: How can I set my Angel mail messages to always send to the recipients external account?

Angel Q&A - Blank Emails

Q: Why am I receiving blank Mail messages in Angel and how can I stop this madness?

Angel Q&A - Retiring Agents

Question: Why are you sending me these Absent Student Reports when my class is over?

Angel Q&A - Mail Recipients

Questions:

• How can I send a mail message to all students in a section?
• How can I send a message to several students but not show who is receiving the message?
• How can I see if a student has read a message?
• Can I respond to an Angel message from Outlook?

Angel Q&A - A couple of Mail Questions

Today's Questions:

1. I received a Mail message forwarded to my Kirkwood email account, but I can't find the message in the Angel Mail tool. Where is the message?
2. My class isn't open yet (or it's closed), but a student sent me a message from that course. How did they gain access?
3. A student sent me a Mail message from a course, but they haven't logged into that course for over a week. How did they do that?