Question / Issue:
I received an email that a student sent through Angel and it was forwarded to my email. What is the correct way to ensure that the student gets the response?
The correct way to ensure that the student gets the response is to reply to the student in the same way that they sent you the initial message. If they send you the message from Angel you will need to log into Angel and send them the response back. Problems arise when click "reply" to reply to the question. When Angel sends an email to you from the student, it inserts the student's Kirkwood email address as the sender. When you click reply it is sent to the student's Kirkwood email address which may or not may not be the student's primary email address (or one they check very frequently), and thus leading to the claims they have not been getting your responses to their questions.